Refund and Return Policy

Thank you for shopping at Patelhandlum. We strive to provide you with high-quality handmade wooden products, and your satisfaction is our priority. Please read our Refund and Return Policy carefully before making a purchase.

1. Returns

1.1 Eligibility

You may return items within 4 – 7 days of receiving your order for a refund or exchange. To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging.

1.2 Initiation of Returns

To initiate a return, please support@patelhandlum.com with your order number and details of the item you wish to return. Our customer support team will guide you through the return process.

2. Refunds

2.1 Refund Process

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 4 – 7  business days.

2.2 Late or Missing Refunds

If you haven’t received a refund within the specified timeframe, please check with your bank or credit card company. If the issue persists, support@patelhandlum.com for assistance.

3. Exchanges

3.1 Exchange Process

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, support@patelhandlum.com with your order number and details of the issue. Our customer support team will guide you through the exchange process.

4. Non-Returnable Items

Certain items are non-returnable, including personalized or custom-made products. We do not accept returns on these items unless they are defective or damaged upon receipt.

5. Shipping Costs

5.1 Return Shipping

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

5.2 Defective or Damaged Items

If you receive a defective or damaged item, please support@patelhandlum.com immediately. We will arrange for the return shipping and provide a replacement or refund.

6. Contact Us

If you have any questions about our Refund and Return Policy, please support@patelhandlum.com for clarification.
Thank you for choosing Patelhandlum!
Founder, Syed Sameer